Ans: How can I cancel my order?
Click on "Cancel Order" below. Choose the relevant order, select the reason and submit to initiate cancellation.
How will I get a refund for an item I cancelled?
If you already paid for your order, we will refund the money in the original mode of payment.
Can I cancel part of my order?
Yes, if you placed an order with many items, you can cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled.
Can I cancel my order any time before delivery?
Yes, you can cancel your order any time before delivery. Go to Track Order and click on 'Cancel' next to the relevant item.
Ans: When can I expect refund for my returned item?
Once we receive the original item, we will do quality check within 2 days and initiate refund.
- For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 3-5 business days to credit this amount.
What are the different modes of refund available?
Refunds are made to the original modes of payment for:
· Credit cards
· Debit cards
When can I expect refund for my cancelled order?
If you cancelled the order before shipment, we would start the refund almost immediately. In case you cancelled the order after shipment, it might take up to 6 days to initiate the refund.
What are the details I must provide for a bank NEFT transfer?
You need to provide the following details:
· Bank account number
· Account holder's name
How can I submit my bank's NEFT details if the link in the email does not work?
Don't worry! Write to us with your complete bank NEFT details in 'CONTACT CUSTOMER CARE'.
Ans: How can I return/replace an item?
Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.
Is there any item not eligible for return/replacement?
Most items are eligible for return, except:
· Used/washed/soiled items
· Items returned without original packing, price tags, accessories, etc.
When will I receive my replacement item?
Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.
What if my replacement item is out of stock now?
If the item is not available, we will initiate refund.
The goods is one of the heridatory art of Bengal. Our all products are hand made, and made by good quality of raw materials, such as purely cotton cloth and cotton thread. All products covered by art works with the help of needle and thread.
Our 30 Day Easy Returns policy makes it very easy to return or replace an item. You can cancel your order any time before delivery of your item. We will initiate refund to the following modes once your item is received by us.
Our customers can contact us any time of a day any day in a week via whats app & email.
